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Situation
The company got involved in a partnership with an Italian AI company specializing in digital signage systems.
Task
I was tasked with the development of a “virtual receptionist” to greet visitors at the headquarters’ front door and provide information and support to employees.
Action
- Research: to gather necessary information, I conducted interviews and performed desktop research, collecting details about the headquarters’ facilities, services, and key personnel. In collaboration with stakeholders, I crafted a bot persona for the avatar.
- Identified the primary functionalities for The Digital Human:
- Welcoming visitors and employees
- Providing information about the company and its people
- Verifying green passes at the entrance
- Offering details on the premises’ facilities
- Presenting a sample version of the Brand Quiz voice application
- Engaging employees with motivational quotes and creativity-boosting tasks
- I gathered Q&A, wrote dialogues, and designed the conversational flow. To provide motivational quotes and images, I created a REST web service that retrieved data from a shared Google Sheet.
Results
The Digital Human successfully assisted approximately 50 people, becoming a tangible demonstration of Conversational AI for potential clients. It also served as the mascot for an event where my team leader presented on Conversational AI to small and medium-sized enterprises.
Lessons learned
I gained valuable insights of what it means to deal with DH in an open space and interacting with a diverse public as for the context, the kiosk was positioned at the entrance door. The digital human got frequently activated because of people passing by, which caused noise and distraction to the receptionist whose desk was nearby.